Help for the counter, the back office and the 2 a.m. close
Step-by-step guides for setting up and running the convenience store POS: from sign-up and product import to ID prompts, lottery bins and the shift close.
Getting started in five steps
Sign up
Email, password, store name. No card for the trial.
about 2 min
Create the business
Country, currency, tax rates, receipt header and your language.
about 5 min
Add stores & registers
Each location, its registers, cash drawers and staff with PINs.
about 5 min
Add products
Import the CSV from your old register, or scan items in one by one.
about 15 min
Go live
Ring the first sale. Your online store is built from the catalogue.
about 3 min
Getting started
- Create your account and start the free trialSign up for the convenience store POS in two minutes: what you need, what happens next and how the trial works.
- Set up your business: currency, tax and receiptsChoose currency, time zone, tax rates and tax groups, and the receipt header and language for your convenience store.
- Add your stores and registersAdd each store location, its registers and cash drawers, so sales, stock and shift reports are tracked per store.
Add staff, roles and PINsGive every cashier their own login or PIN and set what each role can do, from voids to reports.
Products & stock
- Import products from a CSV fileMove your price book from the old register: prepare the CSV, map columns, fix errors and check the import.
Add opening stockEnter what is on your shelves today so stock levels, alerts and reorder lists are right from the first sale.- Receive a delivery against a purchase orderCheck route-driver and distributor deliveries against the order, record shorts and damages, and update stock.
At the counter
Set up age-restricted categories and ID promptsFlag tobacco, vapes, alcohol and lottery so the register asks for ID, checks the date of birth and logs every check.
Open and close a register (shift close)Open a shift with a counted float, record safe drops and payouts, and close with a blind count by denomination.
Change the screen and receipt languageSet the POS screen language per user, print receipts in one or two languages, and edit any translation.
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Help center questions
Where do I start?
Follow the Getting started articles in order: create your account, set up the business, add stores and registers, add staff, then import products. Most stores are selling within half an hour.
How do I contact support?
Send a message from the contact page; the Store Desk replies within 2 business hours in your language.
Is there help in other languages?
Support calls are available in English, Spanish, Arabic, Urdu, Hindi and Korean. Articles are in English for now.
Where is my account?
Log in from the top of any page. Billing, users and settings are inside your account.
Can someone set it up with me?
Yes. Book the free one-hour remote setup session from the contact page.
