Free trial
The 14-day trial is free and needs no card. Nothing is charged when it ends; if you do not choose a plan, the account pauses.
Cancelling a monthly plan
Cancel any time from your account settings. You will not be charged again, and you keep access until the end of the month you paid for. Monthly payments already made are not refunded for the remaining days.
Cancelling an annual plan
Cancel within 30 days of paying for an annual plan and we refund the unused full months. After 30 days, the plan runs to the end of the paid year and is not renewed.
Store Website and setup fees
The one-time website setup fee covers work done to build your site and is refundable only if we have not started that work. Monthly website fees follow the monthly rules above. If you cancel the website, we hand over your domain and an export of your content.
Whole Store Bundle
The bundle is billed as one plan and follows the monthly or annual rules above. You can switch to its parts (for example Full Shift alone) from the next billing date.
Your data after cancellation
Export products, customers, suppliers and sales before or after you cancel. We keep the account readable for 30 days, then delete it, except records we must keep by law.
Billing mistakes
If we charged you in error, tell us through the contact form and we will refund the mistaken amount.
Your statutory rights
Nothing in this policy limits rights you have under consumer law in your country.
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